Privacy Policy and PICS

Discovery call requests

When you submit a request for a free discovery call through Hong Kong Wellness Hub, we collect the following personal data on your behalf:

• Your name
• Your contact details (email address or phone number)
• Your preferred times for the call
• An optional reason or note you choose to provide

Purpose: This information is used only to arrange a free discovery call between you and the practitioner you contact. It is not used for marketing or shared with third parties.

Who receives it: Your request is forwarded to the practitioner you contact. That practitioner acts as an independent data controller for the discovery call request; JDCoreDev Ltd operates Hong Kong Wellness Hub as a data intermediary only and does not retain a copy for its own purposes beyond the retention period stated below.

Retention: Call-request records are retained for 90 days, after which they are deleted.

Your PDPO rights: If you are a data subject in Hong Kong, you may request access to or correction of personal data we hold about you under the Personal Data (Privacy) Ordinance. To make such a request, please contact JDCoreDev Ltd using the details below.

Collection purpose

Information is collected only for matching, follow-up with consent, practitioner onboarding, credential verification, and platform operations.

Voluntary provision

Providing personal data is voluntary. If data is not provided, Hong Kong Wellness Hub may be unable to follow up or complete onboarding.

Practitioner and practice profiles

Profile information for practitioners and practices is provided by those practitioners and practices and published to enable client discovery. Practitioners and practices are independent data controllers for their own professional information. JDCoreDev Ltd publishes this information as an intermediary.

Booking provider handoff and settings

Practitioners or practices may configure optional booking-system settings, including provider name, external calendar identifiers, public booking links, availability-check URLs, reminder preferences, and last-checked availability metadata. Hong Kong Wellness Hub uses these settings to show availability or hand visitors off to the practitioner's chosen booking provider.

Provider credentials, API tokens, webhook secrets, and passwords are not shown in browser pages and are not part of the public booking response. When you continue to an external booking provider, that provider's own privacy terms apply to the information you submit there.

Talks, groups, and RSVPs

When you RSVP to a talk or group through Hong Kong Wellness Hub, we collect the name, contact detail, optional note, event identifier, consent reference, and RSVP timestamp needed to manage attendance and capacity. Free-text RSVP notes are checked for crisis language before they are stored.

If an event requires payment, Hong Kong Wellness Hub may show an external payment link after a valid RSVP. Payments are handled outside the platform by the practitioner, practice, or their selected payment provider; Hong Kong Wellness Hub does not process card details or store payment transaction data for these events.

Microsite publishing

Practitioners and practices with the website and hosting add-on may store microsite settings, including page title, introduction, structured sections, colour theme, custom domain, custom path, publication status, and update timestamps. These fields are used to publish and rebuild the public site surface.

Microsite content is stored as structured text and configuration rather than raw HTML. Public microsite content is visible to visitors once published.

Assisted onboarding and profile building from sources

For assisted practitioner onboarding, an authorised JDCoreDev Ltd operator may use provided website URLs and pasted profile text to prepare a draft practitioner profile. This may include public professional biography text, public contact or booking links, language and service format information, and practitioner-provided credential claims.

Raw fetched website text and pasted source text are used transiently for profile drafting and are not stored as raw source material. Structured extracted draft data, confidence notes, source URL references, and photo-candidate metadata may be stored for review until the draft is submitted, corrected, discarded, or otherwise handled through the dashboard/admin process.

Practitioners can correct draft profile information before submission and may request deletion or correction of onboarding draft data through the dashboard or JDCoreDev Ltd admin support. Scraped photo candidates are advisory only and are not published unless the practitioner or authorised account confirms and uploads an appropriate image.

Practice account access

Where a practice account manages a roster, practice owners or admins may help supply and review practitioner profile information. Production practice agreements must define who controls, accesses, and updates practice and practitioner data.

Practice-admin dashboard tools may store roster metadata, practitioner visibility overrides, and pending practice page edits submitted for JDCoreDev Ltd review before publication. Practice admins may also see practice-wide analytics aggregated across managed practitioner slugs, the status of practice-level add-ons, and the manual billing reference field named billing_ref. Practice admins can submit billing change requests for account, practice, and managed practitioner add-ons through that single practice billing relationship. Those request records may include the requested add-on, scope and target, account/practice billing reference, requester email, request status, and timestamps. JDCoreDev Ltd reviews, confirms, and provisions billing manually; Hong Kong Wellness Hub does not collect card, bank, checkout, invoice, or refund details in the dashboard.

Practice admins may also use refresh-from-website tools to fetch public website text for a bounded pending review update. Raw fetched website text and HTML are used transiently, stripped to plain text, and not retained as raw source material. Refresh output does not publish directly and cannot update credentials, verification status, or add-on entitlement fields.

Retention and access

Raw concierge text is not retained by default. Access and correction requests should be directed to JDCoreDev Ltd. Retention periods specific to discovery-call requests are described in the Discovery call requests section above.

Analytics

Hong Kong Wellness Hub may use cookieless analytics (Cloudflare Web Analytics) to understand aggregate site usage. No personal data is collected by the analytics layer.

Featured placement and match-priority reporting also uses cookieless platform analytics. These records may count profile views, search impressions, concierge surfaces, external-link clicks, and discovery-call submissions by practitioner slug, referrer host, event type, source, and timestamp. They do not store IP addresses, user-agent strings, cookies, visitor identifiers, or client accounts.

Contact

For data access, correction, or deletion requests, or for any privacy enquiry, contact JDCoreDev Ltd at the address published on the About page or via the platform contact route.

Last reviewed: pending counsel review before launch.